If you run a small UK business, you already know this work. The inbox that never empties. The invoices you chase on Sundays. The onboarding that limps. We design the systems that make that work stop needing you — and leave you the keys.
A small number of clients at a time. Every engagement starts with a thirty-minute call.
There is the first shift — the meetings, the calls, the part of the job you can describe at a dinner party. Then there is what comes after six o'clock: the invoices, the follow-ups, the Sunday reconciliation, the Monday-morning scramble. We call it the second shift.
No. 01
You already pay for most of what you need — Xero, HubSpot, a CRM, a shared inbox. What's missing is the person who can see the whole of your operation and design how those tools hand work to each other. That's the work.
No. 02
We are not a retainer dressed up as a project. We design the system, document it, hand you the keys, and step back. If we disappeared tomorrow, the plumbing should still hold water six months from now.
No. 03
Some problems need an AI agent. Some need a database set up properly for the first time. Some need a Xero rule nobody ever thought to write. The judgement is in knowing which — and that is what we sell.
Most owners arrive with a specific pain — invoices unpaid, leads going cold, onboarding chaotic. A typical engagement ends up touching two or three of the five.
Nothing slips. Every enquiry catalogued, qualified, and placed in the right pair of hands.
The first thirty days, designed. A calm, deliberate beginning instead of a scramble.
Invoices out on time, chasers that don't grate, reconciliations that don't eat Fridays.
A short, honest weekly read on the numbers that actually matter — no vanity metrics.
The institutional memory of your business, written down, searchable, and kept fresh.
If your week now contains a second job you did not sign up for, that is the one we take. That is the second shift.